Frequently Asked Questions

Yes — most of our hampers can be tailored. You can swap items, add a handwritten note, or match a colour theme. Use the Pre-order Enquiry button on the site (tell us the occasion, date and quantity) or message us on WhatsApp, and our gifting team will help you put it together.

Tap the Pre-order Enquiry launcher on any page and share the occasion, the date you need it by, the quantity and your contact details. We'll get back to you shortly to finalise everything. You can also reach us directly on WhatsApp at +91 7702841729.

Yes — we love corporate gifting, wedding return gifts and bulk festive orders. For 50 or more pieces we offer special pricing and custom branding. Share your requirement and quantity through the Pre-order Enquiry form or on WhatsApp and we'll prepare a quote for you.

Yes — simply enter the recipient's address as the shipping address at checkout. We ship directly to them, never include a price or invoice in the parcel, and you can add a gift message during checkout.

Yes, we deliver pan-India to all serviceable locations through our delivery partners. See our Shipping Policy for full details.

Yes — we currently ship worldwide to most countries. International delivery times vary by destination and local customs clearance, and any customs duties or import taxes are payable by the recipient.

Shipping is based on the package weight (actual or volumetric, whichever is higher) and your delivery location. We calculate the exact shipping once your order is ready, share the final charge with you on WhatsApp, and dispatch as soon as it's cleared.

We dispatch within 2–10 working days after your order and shipping charge are confirmed. Delivery within India then takes 1–7 working days; international timelines vary by country. Occasionally an item may need a little extra time to prepare — we'll keep you posted if so.

Once your order is dispatched, we'll share the tracking details on WhatsApp to the number you provided so you can follow it using your order number. You can also check the Track Order page or your account anytime.

For international shipments, any customs duties, import taxes or clearance fees charged by the destination country are set by local authorities and are payable by the recipient. They are not included in your order total or shipping charge.

Our delivery partners attempt delivery twice before the order is returned to us. To avoid this, please make sure your delivery address, pincode and mobile number are complete and accurate at checkout.

We accept UPI, all major credit and debit cards, net banking and popular wallets through our secure Shopify checkout. All transactions are encrypted.

Yes. Payments are processed securely through Shopify Payments, which is PCI-DSS compliant. Your card details are encrypted and are not stored on our servers. See our Privacy Policy for more.

As our gifts are custom-assembled and often personalised, we can't accept change-of-mind returns. If your order arrives damaged, defective or incorrect, we'll arrange a free replacement or a full refund. Full details are in our Return & Refund Policy.

Please WhatsApp us at +91 7702841729 or email help@thulirgifting.com within 24 hours of delivery with a clear, unedited, continuous unboxing video showing the sealed package from all sides and the full opening. Once verified, we'll send a replacement or a refund — whichever you prefer.

Because our gift sets are custom-assembled and made to order, we're unable to accept cancellations once an order has been placed. If you spot a mistake in your shipping details, message us on WhatsApp right away and we'll try to correct it before dispatch.

We can't offer a refund where an incorrect or incomplete shipping address was provided, where there are two failed delivery attempts, or where the recipient refuses the package. See the Return & Refund Policy for details.

We only collect what we need to process your order and, with your permission, keep you updated. We never sell your data, and payments are handled securely by Shopify. You can withdraw marketing consent anytime by emailing help@thulirgifting.com. Read our full Privacy Policy.

WhatsApp us at +91 7702841729, email help@thulirgifting.com, or use our Contact page. We're happy to help with customisation, bulk orders, shipping and anything else.