Return & Refund Policy
Because our gift boxes are custom-assembled and often personalised, we generally cannot accept returns or offer refunds for change of mind.
We do, however, accept returns or arrange a remedy when an order arrives damaged, defective, or incorrect, subject to the conditions below.
When we accept a return
- Requests are accepted only where the product(s) received are damaged, defective, or not what was ordered.
- You must notify us within 24 hours of delivery via WhatsApp at +91 7702841729 or by email at help@thulirgifting.com.
- For any claim of damage or missing items, please share a clear, unedited, continuous unboxing video that shows the sealed package from all sides and the full opening in one unbroken shot. This is how we verify the claim and raise it with our courier.
- Once verified, we will provide a free replacement or a full refund, whichever you prefer.
When we cannot offer a refund
We are unable to offer a refund where:
- an incorrect or incomplete shipping address was provided;
- there are two failed delivery attempts by our courier; or
- the recipient refuses the package.
Cancellations
As our gift sets are custom-assembled and made to order, we are unable to accept cancellations once an order has been placed.